Frequently Asked Questions

Yes!  Your safety and protection is top priority.

Absolutely.  You’d be shocked at who does not pass.  We also support the Sue Weaver Cause Foundation.

Yes, our employees must be able to read and speak English because we offer a customized cleaning for our clients.  We do not use illegal labor which is common with many services.  For security reasons, be sure you are dealing with a legitimate service.

Yes, for your convenience we accept:  VISA and MASTERCARD.

No!  You can cancel any time you wish.  But we do have a DISCOUNT program for our Pre-Paying VIPs that offers substantial savings on every cleaning.  You’ll only sign our non-compete agreement and on-time payment commitment when you hire us.

At the time of service.  You can leave a check on the counter or we can charge your credit card the day of cleaning.

Our work is 100% guaranteed.  If you are not satisfied we will return within 24 hours and re-clean any unsatisfactory areas.  If we cannot satisfy you a refund will be offered in most instances and the relationship will be permanently terminated.

You get to pick your day and time.  We clean Monday through Friday (and Saturdays on special occasions) between 8:00 and 5:00 p.m.  You can pick an arrival time of either:  8:00 to 8:30 a.m. or  11:00 to 1:00 p.m.  Our clients are not stuck waiting all day for us to show up!

Yes, upon request and subject to availability.  But yes, we have most Saturdays available.

We love them, and we’ll treat them like our own.  Your special instructions are noted on our Work Orders so the Cleaning Tech will know your wishes with regard to your pets.

No.  Most of our clients give us a key and their alarm code.  Our employees are carefully screened and trained.  Many of them have been with us for years!

For your convenience, we supply the supplies and equipment unless you have a specific need or request.

We conduct criminal background checks on every prospective employee, we verify job history, and conduct employment verifications.  Our outstanding record of quality hiring and our low employee turnover make us one of the safest services worthy of your trust.  We rank safety and security at the top of our business priorities.

Give us 24 business hours notice of your change in plans and we will promptly reschedule or cancel your service.

We can do what you want.  Just call the day before to make your special requests and we will quote you a price for the additional time.  Ovens, fridge, more?  Yes!

No, it’s not expected, but it is greatly appreciated for work well done.

Just tell us what day works best for you.  We have a large staff and can accommodate most requests.

Many of our clients do have a Top To Bottom Deluxe Cleaning annually to maintain those out-of-reach places that are not a part of the normal, weekly or bi-weekly routine.  It’s less expensive than the first time Deluxe cleaning because the rest of the house is already at maintenance level if we are servicing your home!